Individual/Group Coaching

Refund and Cancellation Policy

 for "1001 Fresh Start" Coaching Services:

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of "1001 Fresh Starts." We prefer that the Client is committed to own work, and is consistent in keeping appointments. 

                                   In general these guidelines apply for coaching refunds and cancellations: 

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to "coachcatiej@gmail.com" with please cancel in the subject line. Your money will be returned to the original payment source within 7 days.

Once "1001 Fresh Starts" has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. 

Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited. 

If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.